Sr Solutions Architect, Customer Acceleration Team
Job summaryCandidates are expected to reside in the continental united states.
Do you like helping customers implement innovative cloud contact center solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success?Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of the business development team helping to establish Amazon Web Services (AWS) as a leading technology platform? Would you like to be part of a sales group, but have your opinion valued as a technical resource as part of planning and strategies?Amazon Web Services is looking for experienced sales consultants with a background in public sector call centers to help our customers understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments.
Our sales consultants will deliver proof-of-concept projects, re-usable artifacts, reference architectures, and lead implementation projects to assist some of the world's largest public sector organizations transform their call centers to Amazon Connect and the AWS platform.
As a Solutions Architect on our team, you will provide exceptional technical design and thought leadership to our customers while working with a world class sales and business development team.
You will lead efforts to capture and share best-practice knowledge amongst the AWS solution architect community.
You will gain the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Please apply if you are passionate about the following:
Helping public sector organizations find more modern ways to work with their constituents.
Working on the cutting edge of innovation with AWS products and services Maintaining domain knowledge and expertise in public sector call centers, workforce management, Artificial Intelligence and CRM platforms Implementing and extending frameworks and methodologies commonly used by public sector organizations to assess, migrate, and transform the call center experience Architecting and building large-scale solutions, which integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect Providing guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud Setting-up and configuring AWS services in-line with best practices Coaching customers and partner teams to be self-sufficientWith experience in the following key areas:
Technical presentation experience - White board, small and large group presentations Collaborating with AWS field sales, pre-sales, training and support teams to help partners and customers learn how to build and move to production grade AWS environments that support Amazon Connect Defining and delivering on-site consulting engagements with partners and customers.
This includes participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration.
Software development experience with building contact center integrations is a plus.
Engagements which include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services.
Engagements will include integration and adaption of existing enterprise call centers into Amazon Connect.
Ability to travel 30-40% Working with AWS product, engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps.
Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services.
Contribute to best practice in the form of whitepapers and playbooks.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Do you like helping customers implement innovative cloud contact center solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success?Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of the business development team helping to establish Amazon Web Services (AWS) as a leading technology platform? Would you like to be part of a sales group, but have your opinion valued as a technical resource as part of planning and strategies?Amazon Web Services is looking for experienced sales consultants with a background in public sector call centers to help our customers understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments.
Our sales consultants will deliver proof-of-concept projects, re-usable artifacts, reference architectures, and lead implementation projects to assist some of the world's largest public sector organizations transform their call centers to Amazon Connect and the AWS platform.
As a Solutions Architect on our team, you will provide exceptional technical design and thought leadership to our customers while working with a world class sales and business development team.
You will lead efforts to capture and share best-practice knowledge amongst the AWS solution architect community.
You will gain the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Please apply if you are passionate about the following:
Helping public sector organizations find more modern ways to work with their constituents.
Working on the cutting edge of innovation with AWS products and services Maintaining domain knowledge and expertise in public sector call centers, workforce management, Artificial Intelligence and CRM platforms Implementing and extending frameworks and methodologies commonly used by public sector organizations to assess, migrate, and transform the call center experience Architecting and building large-scale solutions, which integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect Providing guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud Setting-up and configuring AWS services in-line with best practices Coaching customers and partner teams to be self-sufficientWith experience in the following key areas:
Technical presentation experience - White board, small and large group presentations Collaborating with AWS field sales, pre-sales, training and support teams to help partners and customers learn how to build and move to production grade AWS environments that support Amazon Connect Defining and delivering on-site consulting engagements with partners and customers.
This includes participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration.
Software development experience with building contact center integrations is a plus.
Engagements which include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services.
Engagements will include integration and adaption of existing enterprise call centers into Amazon Connect.
Ability to travel 30-40% Working with AWS product, engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps.
Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services.
Contribute to best practice in the form of whitepapers and playbooks.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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